Canada: Guest management platform Enso Connect, which helps short-term rentals and boutique hotels digitize and monetize the guest experience, has announced a major update to its AI-powered Unified Inbox.
Because exceptional service is the cornerstone of hospitality, industry professionals invest a lot of time and emotional labor into interacting with guests, meeting needs, and resolving complaints. Enso Connect’s Unified Inbox V2 aims to optimize these crucial interactions.
Leveraging intelligent automation, artificial intelligence and data analytics, Unified Inbox V2 is designed to empower hospitality teams to efficiently manage guest conversations and provide instant support and outstanding service.
Enso Connect’s latest update focuses on improving speed, quality and revenue potential in communications. Building on its multi-channel integration and intelligent automation, the company has added AI-powered features to “take guest interaction to the next level.”
The enhanced AI messaging, saved replies, knowledge base, quick commands, powerful filters, and multi-audience communications are designed to help property managers and teams reduce inbox to zero, deliver remarkable guest service, and unlock revenue potential with every interaction.
Important improvements:
- EnsoAI: “The ultimate ally for your team”
EnsoAI enables teams to respond instantly in any language while maintaining a brand’s tone and style. It learns from every interaction to ensure consistent, high-quality responses 24/7, 365 days a year.
- Efficiency in personalization
Turn every message into an opportunity for an unforgettable guest experience with “intuitive keyboard shortcuts and quick replies.”
- Proactive insights for outstanding service
EnsoAI goes beyond simply reacting: it analyzes guest sentiment, highlights potential problems, and helps maintain five-star ratings, allowing operators to stay one step ahead of guest needs and expectations.
- Professional branding made easy
Customize inboxes with a business email address and phone number, streamline workflows with filters, and set up an account with expert-created templates to effortlessly showcase a brand identity.
- Comprehensive performance dashboard
Enso Connect’s intuitive dashboard, powered by EnsoAI, highlights trends and provides actionable insights to continuously improve the guest experience through data-driven decision making.
Francois Gouelo, co-founder and CEO of Enso Connect, said: “I love the idea of reclaiming your time, and our Unified Inbox V2 was designed and developed with this concept in mind. It’s not just about speed and convenience; it’s about turning every conversation into a revenue opportunity. By letting automation and AI take over the repetitive tasks, you can focus on what really matters – providing exceptional hospitality.”
The Unified Inbox V2 update is now available on all Enso Connect accounts.
In March, Enso Connect also launched Boarding Pass V3, which it described as a “groundbreaking update to its AI-powered guest web app.”
