With all the hype around AI, all too often companies fall into the trap of investing in AI-powered technology without knowing what they will do with it. Adding AI-powered tools and capabilities is not as simple as adding an API and getting started with AI – companies need a plan and intention when using AI to benefit from it.
Therefore, it’s time to look at the many uses of speech AI and the products that can be created with it. We can see this in action by looking at companies like AssemblyAI, which offers speech AI technology that is used for a wide range of solutions and purposes.
With that in mind, let’s explore some uses of voice AI technology and see what you can achieve with it.
Notes and summaries
AI-powered tools with speech recognition technology can automatically transcribe conversations and meetings in real time and then create post-call summaries. These summaries can capture key points, action points, key questions, and more, and use natural language processing to understand the entire conversation.
By creating a voice-activated AI-powered note-taking and summarizing tool, meeting attendees, sales reps, contact center agents, and anyone else on a call or meeting can focus more on the conversation and less on taking notes. They also provide clear, organized information to keep everyone on the same page and increase productivity.
Sales platforms
Voice AI can also help improve sales conversations both during and after the conversation.
Developers can add voice AI to their sales platforms to analyze conversations and provide actionable feedback. This can include call highlights, any weaknesses or setbacks that can be addressed, and even data on recurring issues or concerns that companies can address.
Sales platforms can also add voice AI technology to provide real-time assistance on calls. This can include suggestions such as personalized recommendations based on customer history, advice based on sentiment analysis, or other tips to help sales reps close more deals and improve customer interactions.
Dictation software
(Everything you will read in this section was written without touching a keyboard, thanks to speech recognition tools.)
Voice AI technology can power speech recognition tools and applications, allowing users to write messages, comments, emails, and even entire articles using their voice alone. This is a helpful tool for anyone who works on the go or is unable to type due to an injury or disability.
Although speech recognition is not a particularly new technology, it has been greatly improved by speech AI. Speech recognition is now faster, more accurate and more powerful than ever before, making it a useful tool for any organization.
Real-time transcriptions and subtitles
Speech AI’s ability to understand and transcribe spoken words in real time allows developers to add transcription capabilities to their video calling and conferencing platforms. This allows the platforms to instantly generate captions during a conversation that appear as closed captions or in a transcription column.
Automatic transcriptions are incredibly helpful for many users, for example:
- Users with hearing impairments can follow conversations much more easily when their conversations are subtitled
- If someone needs to pause a conversation for a moment, they can read the transcript to quickly catch up on everything that was said
- If the sound quality of a call is poor, subtitles can make up the difference
- Speech AI trained to recognize different accents can accurately transcribe statements (so users don’t have to keep asking, “Can you repeat that?”)
Real-time translation
Tools based on speech AI can not only transcribe conversations in real time, but if the AI solution is trained with data in multiple languages, it can also quickly translate conversations.
This is a powerful tool for overcoming language barriers, allowing companies with international offices or clients to communicate efficiently. The AI-powered solution can use subtitles to provide translations as the conversation progresses and provide translated transcripts after the conversation is complete.
Tutoring and education
Speech AI can also be helpful in education. Companies that develop tutoring and learning software can use speech AI to listen to students and provide them with interactive, personalized feedback.
These tools allow students to quickly receive grades and suggestions so teachers and parents can give their students the support they need to continue to develop and learn.
Voice ordering bots
Can AI take your order? With the right voice AI features, it’s definitely possible.
Restaurants, retail, hospitality, and other similar services can use voice AI to take customer orders. Bots built using voice AI can understand a variety of languages and accents to accurately take and process orders.
Businesses can also link voice ordering bots to their inventory, pricing, and order data to provide better service. While humans can’t be replaced in customer service, AI-powered voice ordering bots can certainly improve the customer experience.
Why AssemblyAI?
Given the many uses of speech AI, it’s clear that organizations across a wide range of industries can benefit from incorporating it into their solutions. The next question is: where can they find a powerful, accurate speech-to-text API to use?
AssemblyAI is always a great choice for speech AI. The company’s latest offering, Universal-1, is its most accurate speech-to-text model yet, with a market-leading 95% accuracy and 30% fewer hallucinations than competitors.
For those looking for more than just transcription, AssemblyAI offers a robust set of speech AI capabilities, including live speech recognition and natural language understanding. Most notably, it offers full access to Claude 3 models, which are used to provide accurate call insights and summaries.
Organizations are already using AssemblyAI for their speech AI needs, from accessibility tools to tutoring. With all the different solutions and tools you can build with speech AI, the possibilities are endless. AssemblyAI is currently offering $50 in free credits to test the API. You can send it to your developer and start building in seconds.
