Woman closes bank account, but still wants help under the guise of friendship – and is brought back down to earth

Often times, people unknowingly inconvenience others and believe that people will help them anyway. Many people online claim that baby boomers are the most likely to believe they are entitled to anything they want. One account manager, u/Yearoffrontier, shared a story on Reddit where a baby boomer wanted her help even though she had closed her account with her company.

“I was the account manager for a baby boomer who had a legacy account with my company. It was a smaller account and the bills were lower than all my other accounts because the service contract was offered years ago,” the person said. “I wouldn’t have even had it on my radar if the account holder hadn’t been VERY difficult. She would call every quarter after she got her financial report and we would go through every transaction line by line.” The account manager said these calls lasted for hours, but usually at least an hour or so. “Almost every call she would complain about her fees, tell me they were too high, and that one day she would find out exactly how we were cheating or stealing from her,” the person noted.

“I explained to her that she couldn’t even get that fee structure right now, to which she always responded that she was planning to take her business elsewhere,” the person said. “Long story short, one day she demanded that we close her account immediately and transfer the assets to another financial institution.” They added, “I was overjoyed until she called me a little over six months later to tell me that her new account manager was no longer answering her calls because she thought a higher fee on her new account meant ‘better service.'” The person continued, “That no one would help her with her latest financial statement and… would I mind going over it with her if she sent me a copy because of our long-standing friendship?”

“I politely declined but I’m still DREAMING about what I really wanted to say to her,” the post ended. People took to the comments section to share their opinions and experiences. u/fluffy_bunny22 wrote: “Old people and dealing with their finances is a special kind of hell. I worked at a bank that had no branches before online banking. People would regularly call and complain that they didn’t understand their bank statement but they hadn’t bothered to open it yet. Y2K was especially fun. We had to open the call centers on New Years Day so they could be sure their money wasn’t disappearing.”

u/StoneageRomeo commented, “This is so incredibly common in any customer-facing job. People confuse customer service with real human connection. It happens across all age groups in so many different industries. I’ve encountered this most often in my career in hospitality, where lonely people assume that the smiles and friendly small talk of customer service means the service worker is desperate for them.” u/MegaLawDawn123 noted, “This is true in pretty much every industry. Those who want the cheapest price also want to take up the majority of your time and mental energy, constantly calling and complaining or asking questions, etc. It took me forever to learn this and I completely assumed the rich assholes were the ones doing it, but no.”