August 25, 2024, 11:55 a.m. HST
Hundreds of Hawaiian Electric employees are working to restore power to customers affected by Hurricane Hone, which is currently moving through the state. These outages were caused by the impact of the storm and were NOT related to the company’s Public Safety Power Shutoff (PSPS) program, according to an update from Hawaiian Electric.
As of 11:30 a.m., around 18,150 affected customers are without power:
- Hawaii Island: Approximately 14,000 customers, the majority in the east and south of the island
- Maui County: Approximately 750 customers in parts of Upcountry Maui and 1 customer in West Maui
- Oʻahu: Approximately 3,400 customers in Punchbowl, Kahala and other areas on Oʻahu
An equipment failure at the Iwilei substation on Oʻahu caused a power outage throughout downtown Honolulu and Chinatown around 5 a.m. Power was repaired and customers had power restored shortly after 10 a.m. Another outage downtown around 3:40 a.m. was caused by a car crashing into a high-voltage transformer in a parking garage. A small number of customers are affected and repairs are underway.
If you see a downed power line, assume it is live and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. Call 911 for emergency assistance. For Hawaiian Electric, call the HECO Trouble Line:
- Oahu: 1-855-304-1212
- Hawaii: 808-969-6666
- Maui: 808-871-7777
- Molokai: 1-877-871-8461
