Who we are
Red Canary was founded to create a world where every organization can have its greatest impact without fear of cyber threats. We are a cybersecurity company that protects, supports, and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.
The combination of our market-defining technology and expertise prevents security breaches every day and sets a new standard for partnerships in the industry. We are united in our commitment to our customers and firmly rooted in our values, which earned us a spot on Forbes’ list of Best Startup Employers 2022. If our mission resonates with you, let’s talk.
What we believe in
– Do the right thing for the customer
– Be friendly and authentic
– Deliver excellent quality
– Be relentless
Challenges you will solve
As a Senior Technical Writer at Red Canary, you will take a leadership role in driving documentation initiatives for Red Canary’s Security Operations platform. Reporting directly to the Senior Director of Product Management, this individual will be responsible for leading the design, development, management, and delivery of comprehensive technical documentation for our products and services. The ideal candidate will be an expert in technical writing, possess strong organizational and communication skills, have experience redesigning production documentation from scratch, and have a proven track record of managing complex and constantly evolving documentation projects.
What you will do
- Contribute every day to a company with an incredible culture, market-leading technology and a relentless focus on doing the right thing for our customers.
- Lead the development and implementation of the documentation strategy.
- Define and implement processes for collecting, creating and publishing various types of documentation.
- Collaborate with cross-functional teams—such as development, product management, marketing, customer support, and others—to gather information and create accurate, clear, and user-friendly documentation.
- Oversee the creation and maintenance of technical documentation, including user guides, API documentation, FAQs, operational and technical manuals, and release notes.
- Use modern tools and technologies to improve documentation processes and results.
- Establish and enforce documentation standards, templates and best practices.
- Conduct thorough reviews and edits of technical content to ensure clarity, accuracy, and consistency.
- Implement feedback mechanisms to continuously improve the quality of documentation.
- Track documentation metrics and report on project status, challenges and successes.
- Stay up to date on industry trends and best practices in technical documentation.
- Promote the adoption of innovative documentation solutions such as interactive documentation, video tutorials and other multimedia formats.
- Identify and implement process improvements to increase documentation efficiency and effectiveness.
What you bring
- At least 10 years of experience in technical writing for B2B software products, with at least 4 years of experience working on technical products in IT or cybersecurity. If you lack this experience, tell us why your other experiences will also help you succeed in this role.
- Bachelor’s degree in technical writing, English, communications, computer science or a related field preferred.
- An innate curiosity to understand how things work and what drives people
- Good understanding of software development processes and technologies.
- The acumen to make technical concepts accessible to a non-technical audience
- The ability to adapt to work in a fast-paced, high-growth organization combined with the desire to learn and grow.
- Excellent written and oral communication skills.
Target base salary range: $133,000 – $180,000 + bonus eligibility and equity based on experience
Special advantages:
– 100% paid premiums: Red Canary offers a 100% paid plan option for medical, dental and vision care for you and your dependents. No waiting period.
– Health and wellbeing – access to mental health services, the Employee Assistance Program and additional programs to promote healthy habits.
– Fertility benefits: All new employees are eligible for benefits from day one.
– Flexible time off: Take the time you need to relax, even when you are on vacation, sick, bereavement, jury duty, or on holidays.
– Paid Parental Leave – Full base salary to bond/care for your new child.
– Pre-Tax Plans – Red Canary offers a variety of plans tailored to the specific needs of you and your dependents, including FSA, HRA and HSA, with employer funding to offset out-of-pocket healthcare costs.
– Flexible work environment – With 60% of the workforce working remotely, the Canaries can work from virtually anywhere in the United States.
The application deadline is September 20, 2024.
Why Red Canary?
Red Canary is where people embody our mission to improve safety outcomes for everyone. People work hard to maintain a culture that encourages authenticity so you can do your best work. Our people are motivated and committed to finding the best safety outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer our full-time employees a very comprehensive benefits program so they can focus on their families and improving the safety of our clients. For a full list of benefits, please see our benefits overview:
https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0
Applicants for employment at Red Canary will receive consideration without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
