Even if you’re using one of the best routers, you can still experience network issues. Most problems can be easily resolved by restarting your router. If you have an Xfinity modem, you can reset it without the app. This tutorial will show you how to restart your Xfinity router manually and through the website.
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Why you may need to restart your router
Restarting your router or performing a soft reset clears memory and can resolve issues with network hardware, Wi-Fi connection, and internet speed. Before you do that, troubleshoot the connection issue using Xfinity Assistant or the Xfinity app. The next troubleshooting step is to restart your Xfinity Gateway if web pages aren’t loading due to a spotty internet connection or your home Wi-Fi isn’t working as expected. If that doesn’t help, schedule an appointment with an Xfinity technician.
How to remotely restart your Xfinity router
- Open the Xfinity website in your browser.
- Sign in to your account with your Xfinity ID and password.
- Go to Devices Section.
- Choose Restart modem.
Source: Xfinity
It may take up to 12 minutes for your Xfinity router to reboot. Your home internet will be offline until the reboot is complete.
How to manually restart your Xfinity router
You can manually restart the router if the restart option does not appear under Devices after logging into your Xfinity account.
- Unplug the router’s power cord.
- Wait a minute.
- Plug in the power cord.
What happens when you restart your Xfinity router?
The reboot process may take up to 12 minutes. Your home Wi-Fi network will be unavailable during the reboot, which means Xfinity Home users will not be able to access cameras, alarms, smart lights, and other connected home automation devices. Xfinity Voice users will not be able to make or receive calls from the home phone until the gateway reboots.
How to reset your Xfinity router
Source: Xfinity
You can reset the router to restore the default settings. Use a toothpick, paper clip, or thin, pointed object to press and hold the reset button for 20 to 30 seconds. It’s located on the back of your router. Release the reset button when the router’s lights flash. If your model doesn’t have a reset button, press the WPS button on the back of the wireless router for 30 seconds.
A factory reset, also called a hard reset, will delete the network name, Wi-Fi password, and other configuration details. After the reset, you will need to reconfigure your router.
If you don’t see a reset button, reset the router using a web browser. Make sure your computer or phone is connected to Xfinity Wi-Fi. You’ll also need your router’s IP address. Here’s how to find it on your Windows computer:
- type cmd in the search bar.
- Choose Command prompt.
- type ipconfig.
- You can find the IP address of your router next to Default gateway.
To reset the router:
- Open any browser on your device.
- Enter the router’s IP address in the browser’s search bar.
- You will see a login portal.
- Enter your login details. You can log in with Administrator as username and password as a password unless you have changed it.
- Go to Troubleshooting.
- Click Reset/restore gateway.
- Choose Reset to factory settings.
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Restarting your Xfinity router can help resolve common connection issues with your home network. However, restarting your router may not resolve issues like a blinking orange light. To resolve the issue, follow a few troubleshooting steps. If the issue persists, contact Xfinity customer support for help.
